Statistics on Examinations Performed, Measures Imposed per Type of Creditor and Resources


In order to improve business processes and adequately allocate resources to achieve higher quality of examinations and enhance consumer protection, the CBCG has developed several technical components:

  • Effective Interest Rate Calculator,
  • Informative List on offered consumer loans, containing basic information consumers need when deciding on a loan. 

The CBCG uses additional communication channels for filing complaints, including the email address: zastita.potrosaca@cbcg.me and the Central Consumer Protection Information System.


Through these measures and tools, the CBCG ensures more efficient protection of consumer rights, contributes to the stability of the financial system, and improves the business processes of credit institutions and financial services.