Can an instant payment be cancelled or refunded?
Instant payments are executed within seconds and once the transaction has been completed, they generally cannot be cancelled.
For this reason, users should carefully verify all payment details before confirming the transaction.
If a user enters incorrect payment details or sends funds to a wrong recipient, they should immediately contact their bank. The bank will attempt to resolve the issue in accordance with the applicable procedures and in cooperation with the recipient`s bank.
If fraud or an unauthorised transaction is suspected, users should immediately contact their bank so that appropriate protective measures can be taken.